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hello C’est plutôt un problème lié à votre compte et changement de pack qui est incomplet ou en stand by … d’autant plus qu’il n’y a pas eu le changement de décodeur encore … cela devrait se résoudre dans qq jours quand votre box Evasion sera acti
message Vous n'avez pas les droits pour regarder ce programme
Bonjour, Depuis cet aprem, sur tablette, PC ou Apple TV, dans l'appli VOO TV+ j'ai le message "Vous n'avez pas les droits pour regarder ce programme, veuillez vérifier vos souscriptions" Avec sur table ou Apple TV le code d'erreur [SC_401.01] et sur PC [SC_ENotAuthorized_ENotEntitled] et ça sur tout
Problème
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
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Ma connexion Internet
Hello @cbarbosa, The intervention should be completed by the end of the afternoon according to the internal information available. I understand that you are not happy with the situation, but we have no choice but to intervene on our facilitie
Arlon disconnected
Since this afternoon no connection. Restarted the router many times. Until now(23h30), no solution!!! No information for the customer.
Problème
De plus, tout dépend de la distance du serveur testé et aussi .... voir si ceux-ci sont fortement sollicité ou pas .... Si vous avez dix personnes qui teste sur le serveur de Louvain La Neuve et cent qui test sur le serveur de Proximus, pas loin l'u
VOO passe à la vitesse 400 Mbps !
Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers
Article
hello, thank you for your reply, speedtest was run automated through Fing which uses the same Speedtest backbone as the one used by voo.be speed testthat one I just ran manually and it shows me 70Mbps download, whereas previously in early June it was
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month. I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
Question
@Gilles N hello, thanks a lot for your investigation. I understood that I need the support by the technical staff. I reserved it. thank you for your advice! have a good day!
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Bonjour @Droopyougo Bienvenue sur le forum ! Merci de nous faire profiter de votre expérience
Bonjour la communauté
Bonjour, Je me présente: je m'appelle Yves et j'ai rejoins la communauté afin d'essayer de trouver des solutions pour faire fonctionner l'installation de ma Maman "correctement", c'est-à-dire au moins aussi bien qu'avec le signal analogique. Si par ailleurs je peux en plus faire bénéficier les autre
Article
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
Problème
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Ma connexion Internet
Hello, I contacted the customer support yet no answear was given to me unfortunately despite being more than 48 hours as promised. May I ask to help me as I need to terminate the contract by 31/7. is there any form to fill in? How can I return the mo
Termination of contract
Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo
Problème
Solution acceptée
Configuration NAS Synology
Bonjour, Je viens de passer de Proximus à VOO. Je dois à présent configurer mon NAS et modem/router. Cependant, tandis que la configuration était minime et simple sur Proximus, je ne parviens pas à trouver des instructions claires pour le faire sur VOO. Pourriez-vous svp me partager des instructions
Problème
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Ma connexion Internet
Hello @Diao, I invite you to open your own topic on the forum, because we have to deal with private information and this is not possible on a topic opened by another person. I am waiting for your return.
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Good evening @anup1664, It looks like there's still an outage in your area. According to my information, it should be resolved by late evening. We apologize for the inconvenience!
1420 - Still No Connection
Hi, I lost internet this morning but received an SMS from Voo saying there was a problem with the service. A little while ago I got another message to say that the service has been restored but I've powered the modem off and then on twice and the light stays on flashing red. Thanks.
Problème
Solution acceptée
Hello @Krissdi, I modified your message so your phone number isn't publicly available ;) I also see that you contacted our technical service by phone and there is an appointment that was made to resolve the issue this afterno
No service VOO at 1050 Ixelles, Clos du Cheval d'Argent
Good morning, there is no service (internet, TV, phone landline) at our home this morning. Teleworking and tele-schooling not possible. We are getting an error message indicating signal fluctuations. Please call ********* for emergency support. Many thanks, Dietmar Krissler
Problème
If I activate it, you will be automatically debited by your bank. You don't have the pay button because our system still thinks that you have an automatic debit. I have removed the €10 reminder fee. Don't pay the 26€ manually, you'll be debited
Invoice Payment
I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in
Problème
Hello @Couto, After reviewing your file, I see that our financial service did not find confirmation of the return of your device. I have just sent a request to the finance department regarding your file, asking them to contact you by ema
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Hi, Basically: - if the previous tenant cancelled his contract with VOO, you need to sign a new one under your name - if the previous contract is still alive, the previous tenant must contact VOO to transfer the contract to your name by filling
Change in ownership
I have recently moved to new place and I want to change the ownership to my name. How can I change ?
Question
Bonjour, le problème vient donc de vos CPL, ceux-ci dépendent exclusivement du réseau électrique/installation électrique de votre maison. Je ne peux que vous conseiller de remplacer vos CPL par un système Mes
ma connexion crash beaucoup et est trés peu performante
Bonjour, j'ai le pack trio max de chez VOO qui promet les 400 mbps mais je n'arrive que a 80-90 au maximum à mon ordinateur gaming, je suis connecter par câble a un plc (répéteur wifi) de la marque VOO et à la PlayStation la connexion est encore pire car elle ne dépasse pas les 30 mbps (sur la PS4 c
Problème
Solution acceptée
Hello @sumeet , Our technician went to your home but did not find anyone there. I see that you were able to reach my colleagues by phone and that a new appointment has been scheduled. Have a nice day
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Thanks for the response and i did call them multiple times but it’s long waiting time and once they picked after 30 mins wait, but the person on the other side did not speak English and took my no and promised to give a call back by someone who coul
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
Voici ce que j'ai comme données : tudio21@studio21-home:~$ ./speedtest-cli --server 4319 Retrieving speedtest.net configuration... Testing from VOO (149.154.230.19)...
chapo
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VOO passe à la vitesse 400 Mbps !
Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers
Article